Cloud Managed Service – SerenoPRO

SerenoPRO-as-a-Service

Your Ultimate Partner!

Cloud service assurance management services

 

  • IT Service Desk and Incident Management
  • Proactive Cloud Service Monitoring
  • Cloud Managed Service
  • Security, Threat and Risk Intelligence
  • Availability
  • Performance
  • Security
  • CERTIFIED
    PROFESSIONALS
  • PRAGMATIC
    APPROACH
  • CUTTING
    -EDGE TECHNOLOGY

Cloud Managed & Security Service - SerenoPRO Introduction

Sereno Cloud’s SerenoPRO cloud service management solution, launched as a service, is a professional team certified by industry standards such as CISSP and CEH (Certified Ethical Hacker) to tailor the entire network security architecture and establish transparency. High cloud racking, improving the effectiveness of monitoring and management, and blocking security holes. At the same time, the ITIL (Information Technology Infrastructure Library) architecture is used to set up operational processes to improve operational efficiency and enable customers to solve the shortage of talents.

SerenoPRO -as-a-Service | Cloud Managed & Security Service

It’s including:

  • IT Service Desk and Incident Management
  • IT Asset and Inventory Management
  • Automated Cloud Service Monitoring
  • Cloud Security Service, Threat and Risk Intelligence

Most importantly we secure your

  • Service availability
  • Performance
  • and Security

Known Customer Challenges

Regulation Challenge

  • Security
  • Compliance
  • Data Privacy

Supporting Challenge

Cloud Managed Services
  • Technical Expertise
  • Sophisticated Tools

Cost Management Challenge

  • Governance and Controls
  • Cost Optimization

“ Most companies may find adding cloud & security specialists to their IT teams to be prohibitively costly.”

“Companies are turning to automation tools and solutions to perform tasks like monitoring usage patterns of resources and automated backups at predefined time periods. These tools also help optimize the cloud for cost, governance, and security.”

SerenoPRO-as-a-Service

Cloud Managed Services

Certified Professionals

Cutting Edge Technologies

Seamless Security and Compliance Controls

SerenoPRO PROACTIVE MON
General System Health, Performance & Availability Proactive Monitoring

  • 24 x 7 Service Desk and Incident Management
  • 24 x 7 Proactive System Health and Availability Monitoring
  • 24 x 7 Proactive Incident Alert and Notification

SerenoPRO  ESSENTIAL
General System Health Assurance Package

  • 24 x 7 Service Desk and Incident Management
  • 24 x 7 Proactive System Health and Availability Monitoring
  • 24 x 7 Proactive Incident Alert and Notification
  • 24 x 7 Remediation Infra Advisory and Support on Cloud Infra Level
  • 8 x 5 Remediation Security Advisory and Support on Cloud Infra Level
  • 8 x 5 Cloud Managed Service
  • Monthly IP Level Vulnerability Assessment and Cyber Threat Analysis

SerenoPRO ESSENTIAL PLUS
Business Critical Application Service Assurance Package

  • Included Essential Features plus followings:
  • 24 x 7 Proactive Application Service and Performance Monitoring
  • 24 x 7 Proactive Incident Alert and Notification
  • 8 x 5 Remediation Security Advisory and Support on Web Application Level
  • Monthly Web Application Level Vulnerability Assessment and Cyber Threat Analysis

SerenoPRO ESSENTIAL PREMIUM
Fully Managed Cloud Service Package by Certified Professionals

  • Included Essential & Essential Plus Features plus followings:
  • 24 x 7 Application Security Monitoring with Automated Threat Intelligence Gathering
  • 24 x 7 Managed Threat Response & Mitigation by Web Application Firewall
  • 24 x 7 Incident Response and Threat Advisory

SerenoPRO Cloud Managed & Security Service Components

Cloud Services Monitoring & Incident Response

  • AWS Managed Service
  • Azure Managed Service
  • GCP Managed Service
  • WEB
  • APM
  • Server
  • VMware
  • AWS
  • Azure
  • Network
  • RUM
  • Alarms
  • AppLogs
  • Reports
System Health and Availability Monitor
Application Service Performance Monitor

SerenoPRO-as-a-Service

Cloud Managed Service_14 SerenoPRO
Service Desk and Incident Management System
IT Asset and Inventory Management System
  • Cloud Managed Service_12 System Availability and Performance Analysis
  • Cloud Managed Service_11 Security, Threat and Risk Analysis
  • Cloud Managed Service_10 Incident Notification Engine
  • Cloud Managed Service_9 Incident Response Team
  • Cloud Managed Service_3
    Remediation Advisory and Support
  • Cloud Managed Service_4
    Incident Alert and Notification

USER DASHBOARD

Cloud Managed Service_8
  • Business Owner
  • IT Support Staff

Managed Cloud Services (Cloudops) - Multiple Clouds Support

Multiple Clouds Support

Cloud Managed Provider

Managed Cloud Services (Cloudops) -Scope of Works

Scope of Works

  • Architecture guidance
  • System administration and operations (Ops)
  • System monitoring, alerting, and reporting
  • Performance testing and tuning
  • Proactive communications and 24×7 support
  • A single point of contact for support
  • DNS management
  • Security and compliance management
  • Backup and disaster recovery
  • Patch Management

Managed Cloud Services (Cloudops) - Customer Benefits

Customer Benefits

  • Eliminate CloudOps Expertise
  • Lower 24x7 Operation Cost
  • Better Response Time
  • Guaranteed SLA
  • Round the Clock Operations
  • Increased Infrastructure Reliability and Performance
  • Disaster Management & Data Recuperation
  • Business Versatility and Agility

Managed Security Services for Cloud (Cloudops) – How Does It Work?

Security Vulnerability and Threat Intel
e-Support and Incident Response Teams
Secured Management Cloud
  • Threat Intelligence MTDR Probe
  • Vulnerability Assessment & Penetration Testing PentestBox
  • Security Information & Event Management SIEM Server
Customers’ Trusted Virtual Machines

Managed Security Services for Cloud (Cloudops) – Benefits and Values

SerenoPRO Essential on SecuritySerenoPRO Essential Plus on Security
SerenoPRO Premium on Security
Attack Surface Visibility and Continuous Security Improvement

Unified Threat Detection and Attack Surface Monitoring
  • Continuously identifying and mitigating the exposure risk of your cloud-based infrastructure due to vulnerable and outdated system components

  • Multi-tier threat detection and response to the dynamic threats on the network, application, system and user levels with automated and manual threat hunting tools.

Effective Risk Mitigation Assurance
Threat Intelligence and Attack Surface Monitoring
Benefits and Values Assurance
  • Vulnerability remediation activities tracking via incident management system and vulnerability status verification by Cyber Security Specialists Team ensuring all the security issues are fixed in due time.

  • Threat intelligence gathering and attack surface monitoring to identify, mitigate and prevent the targeted and non-targeted threats on your application infrastructure. Network, application and system logs monitoring to detect and response to active threats on the application infrastructure.

Managed by Certified Cyber Security Specialists
Pre-Emptive Threat Response Assurance
  • Rest assured that the vulnerability assessment and penetration testing activities are managed by highly skilled and experienced penetration testers who are certified with CISSP, OSCP, CRPT, CPSA and ECSA.

Managed threat response by 24x7x365 SOC to immobilize active and non-active threats on the Web Application Firewall (WAF).

Managed Security Service For Cloud (Cloudsecops) – Features

SerenoPRO Essential on Security
SerenoPRO Essential Plus on Security
SerenoPRO Premium on Security
Vulnerability Assessment Scan (VAS)
Web Application Scan (WAS)

24x7x365 Managed Threat Detection and Response
  • Monthly Vulnerability Assessment Scan (VAS) service.
  • Monthly Web Application Scan (WAS) service.

  • 24x7x365 application security monitoring with automated threat hunting and threat intelligence gathering.

  • Vulnerability exploitation and status verification by certified CSS.
  • Vulnerability exploitation and status verification by certified CSS

  • Managed threat response and mitigation by Web Application Firewall (WAF)

Features
  • Vulnerability remediation status tracking and reporting via Incident Management System

  • Vulnerability remediation status tracking and reporting via Incident Management System
  • Dark web monitoring and Account Take Over (ATO) attack prevention. ** Additional service cost incurred by user accounts.
  • Vulnerability remediation and advisory by certified Cyber Security Specialists

  • Vulnerability remediation and advisory by certified Cyber Security Specialists

  • Incident response and threat advisory by certified Cyber Security Specialists

  • 8x5x4 hour response time

  • 8x5x4 hour response time

  • 24x7x2 hour response time

In line with Industry Standards and Best Practices
  • ISO/IEC 27001:2013 PCI-DSS

In line with Industry Standards and Best Practices
  • ISO/IEC 27001:2013 | CWE/SANS Top 25
  • PCI-DSS | OWASP Top 10

  • Susceptible to Denial-of-Service (DOS)

  • Injection (INJECT)

Passive Threats or Attacks
  • Weak Password (PWD)

  • Broken Authentication (AUTH)

  • Sensitive Information Disclosure

  • Gain Privileged User Access (PUA)

  • Sensitive Data Exposure (DBI)

  • Suspicious Digital Footprints

  • Sensitive Information Disclosure (DBI)

  • XML External Entities (XML)

  • Dark Web Monitoring Alerts
  • Man-in-the-Middle (MITM)

  • Broken Access Control (ACL)

Active Threats or Attacks
Capabilities
  • Susceptible to Brute Force (BRUF)

  • Security Misconfiguration (CONF)

  • Reconnaissance and Probing Attack

  • Weak System Configuration (CONF)

  • Cross Site Scripting (XSS)

  • Delivery and Attack

  • Enumeration (ENUM)

  • Insecure Deserialization (DES)

  • Exploitation and Installation

  • Reconnaissance (RECONS)

  • Using Components With Known Vulnerabilities (COMP)

  • System Compromise

  • Miscellaneous (MISC)

  • Insufficient Logging and Monitoring (LOG)

  • Environmental Awareness

Our People – Your Shared Technical Expert Team

Our People – Your Shared Technical Expert Team
  • Governance, Risk and Compliance
    • ISC2 Certified Information Systems Security Professional (CISSP)
    • ISACA Certified In Risk and Information Systems Control (CRISC)
    • IRCA ISMS Lead Auditor
    • ISO/IEC 27001 20000 22301 Lead Tutor
  • Trusted Cloud / Cloud Security
    • EuroCloud StarAudit Accredited Consultant
    • CSA STAR Professional
  • Blockchain
    • Blockchain Council Certified Blockchain Expert (CBE)
    • Blockchain Council Certified Cryptocurrency Expert (CCE)
  • Penetration Testing
    • Offensive Security Certified Professional (OSCP)
    • EC-COUNCIL Certified Ethical Hacker (CEH)
    • EC-COUNCIL Certified Encryption Specialist (CES)
    • Red Tiger SCADA Advanced Security
    • COMPTIA Security+ Certified Professional
    • INFORISK360 Web Application Security Specialist – Advanced Web Hacking and Defense
    • INFORISK360 Network Security Specialist – Network Security and Penetration Testing
  • Business Continuity Management
    • Associate Business Continuity Professional (ABCP)
    • ISO/IEC 22301 Lead Tutor
  • Aml/Cft Compliance
    • ACAMS Certified Anti-Money Laundering Specialist *in progress
  • Cyber Defense and Response
    • EC-COUNCIL Certified Computer Hacking and Forensic Investigator (CHFI)
    • INFORISK360 Digital Forensic Specialist
    • Symantec Cyber Defence Operator
  • IT Service Management (Itsm)
    • ITSMS, ISO /IEC 20000 Lead Auditor
    • ITIL
    • ITIL Foundation Certificate
  • Project Management
    • PRINCE2 Practitioner

Our Center –Your Shared 24 X 7 Operation Center

Our Center –Your Shared 24 X 7 Operation Center
Our 7 X 24 Operation Center
Our 7 X 24 Operation Center

ITSM Service Desk – Your Shared IT Manager

  • Vulnerability and threat remediation.
  • Monitoring of IT asset availability, integrity and confidentiality for continuous improvement.
  • AUTOMATED SERVICE ANOMALY MONITORING
  • VULNERABILITY MANAGEMENT AND THREAT ANALYSIS
  • ADVISORY AND SUPPORT BY CERTIFIED PROFESSIONALS
  • Conduct risk and threat assessment.
  • Qualify risk factors and threat agents.
  • Define visibility and reporting requirements.
  • SERVICE DESK AND INCIDENT MANAGEMENT
  • INCIDENT RESPONSE AND INVESTIGATION
ACT
PLAN
CHECK
DO

  • IT ASSET AND INVENTORY REPORTING
  • SECURITY, THREAT AND RISK INTELLIGENCE
  • Identify important IT asset.
  • Identify IT asset vs. business values.
  • IT ASSET AND INVENTORY MANAGEMENT
  • IT AUTOMATION
  • Asset categorization and prioritization.
  • Assign risk and threat factors.

SerenoPRO Cloud Managed & Security Service Values

OUR VALUES

01
Pragmatic, simplified and cost effective solutions and services
04
Growing business value
Streamlined technical operation resources
02
Empowerment with knowledge driven decision
03

Your trusted cloud management service provider who provides the most innovative and value added solutions and services

Streamlined technical operation resources
02
Empowerment with knowledge driven decision
03
01
Pragmatic, simplified and cost effective solutions and services
04
Growing business value

SerenoPRO Cloud Managed & Security Service Plans

SerenoPRO Service Subscriptions

logoSerenoPRO-as-a-Service features:

Starts From:PROACTIVE
MON
ESSENTIALESSENTIAL
PLUS
PREMIUM
24x7 Service Desk & Incident Management
ITIL-compliant Service Desk and Incident Management System
2 users
System Health, Performance & Availability Monitoring
Proactive Incident Alert and Notification
5 monitors
Application Service and Performance Monitoring
Proactive Incident Alert and Notification
2 monitors
Security, Threat and Risk Intelligence (IP Level)
Monthly Vulnerability Assessment, Threat and Risk Analysis
5 IP
Security, Threat and Risk Intelligence (Application Level)
Monthly Vulnerability Assessment, Threat and Risk Analysis
1 App
24x7 Managed Threat Detection and Response
Application Security Monitoring and Threat Intelligence
1 App & 5 IP
Managed Cloud Services by Certified Professionals (e-Support)
  • Proactive Incident Validation, Escalation and Notification (CloudOps)
  • Infra Remediation Advisory and Support (CloudOps)
  • Cloud Managed Service (CloudOps)
  • Vulnerability Remediation and Threat Advisory (CloudSecOps)
  • 24x7 SOC for Managed Threat Detection and Response (CloudSecOps)

Supported Cloud Platform

  • Cloud Managed Service_6
    Microsoft Azure
  • Cloud Managed Service_5
    AWS
  • Cloud Managed Service_7
    Google Cloud Platform

Excel With SerenoPRO

“Therefore most companies may find adding cloud specialists to their IT teams to be prohibitively costly ”

Companies are turning to automotion tools and solutions to perform tasks like monitoring usage patterns of resources and automated backups at predefined time periods. Cloud secuirty service also help optimize the cloud for cost governance and security. In other words save money and let you force in your “business”

wing - sereno cloud

Client Testimonials

“Our work with sereno aimed to implement Enterprise Cloud and create a framework for how it could be used with SrerenoPro cloud secuirty service, cloud monitoring service and cloud
managed service.Therefore we were very happy with the certainly experience we had with Sereno. Their expertise and know how of their team members as truely on asset.”

tom - tsang

“On behalf of the entire Singapore Team, I would like to express our sincre thanks for the technology support extended by your company. Therefore Sereno has been rendering quality IT services since May 2003 and has remained certainly consistant in their commitment to our company. So, keep up the good work!Most importantly we trust you.”

jacob - chow